Refund policy

At Woza Madzala Woza , we are committed to ensuring your satisfaction. While we do not offer refunds, we do allow exchanges under the following conditions:

Exchange Only – No Refunds

We do not offer refunds on any purchases. However, if you’re not completely satisfied with your item, you may exchange it within 7 days of delivery.

Eligibility for Exchange:

• Item must be unused, unworn, and in its original condition with all tags attached.
• Exchange request must be made within 7 days of receiving your order.
• Proof of purchase (order number or receipt) is required.

Non-Exchangeable Items:

• Sale items
• Gift cards
• Customized or personalized items

How to Request an Exchange:

To initiate an exchange, please email us at [your support email] with your order number and details of the item you’d like to exchange.

Shipping for Exchanges:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service as we are not responsible for items lost in transit.